Customer/ Staff Survey

Customer Survey

We provide customized communication channel for corporates to listen to customers' voices, and hence enhance the scope and quality of service to fulfil customers' anticipation accordingly

 

Get valuable feedback with a customer satisfaction survey
Customer satisfaction surveys are a potent and valuable tool in your brand’s fight to win customer hearts and loyalty. With the feedback they provide, you can improve your product, your service, and the overall customer experience - leading to higher revenue and more loyal customers




Employee Engagement Survey

To understand that just being “satisfied” isn't enough to motivate employees to really unlock their full value within the organization. Employers needed a new way to get to the heart of how people were feeling about their company, and how much effort they were prepared to put in as a result. This measure of connection and effort is “employee engagement,” and has since become the industry best practice for employee surveys.

Using the same methodology, we provide staff opinion survey services to enable corporates to gain more insights into its staffs' needs and expectations, and can therefore better manage the employment relationships, build loyalty reduce staff turnover.

An engagement survey isn’t just a questionnaire, it’s a diagnostic tool that will drive employee experience analysis and action. A great survey brings principles of organizational psychology and applies them to your company. For that reason, it’s important to have a strong survey structure. To that end, we recommend ADEPT Global Solution direction and guidance, a workforce full of engaged employees can be unstoppable


Quality Award

When organizations reach a level of maturity approaching world-class performance, the Business Excellence initiative is introduced. In this initiative we help you focus the organization on achieving standards of Business Excellence such as the Malcolm Baldridge Award, the European Quality Award, the Shingo Award, Deming Prize or other national awards. We introduce you to an internal process of self-assessment to the Business Excellence standards. Resulting improvement actions allow you to take the organization the final steps to achieve the highest levels of competitive and commercial capability and success.

If winning one of these awards is your goal, it will require outstanding, benchmark results in most categories of performance. Many of our clients choose to go through the effort because they find that the pursuit of an award is often the catalyst that galvanizes the entire organization into self-analysis and rapid improvement.

Working with You
We work side-by-side with you to evaluate needs and recognize opportunities for improvement. We first develop an understanding of your organization, then conduct an assessment, and then work with key people in your organization to ensure that improvements are permanent.

ADEPT Integrated approach
Our Integrated Performance Management Model is a systematic approach to performance management focusing on six fundamental management initiatives:

Management System

In Management System initiative we develop a strategy that aligns your corporate mission and vision with the needs and expectations of your customers (and other parties that have a strategic impact on the organization) to create your organizations global objectives. Once this is done, we provide customised methodology and tools (such as business balanced score cards, BMS control plans, Quality Operating System review, and global benchmarking tools) so you can design and implement processes to allow you to meet these global objectives.

Customer Relation Management

In Customer Relationship initiative, we help you in understanding your perceived strengths and weaknesses from the customers perspective. We show you how to improve and how to better manage your customer interactions. We involve the organization in a series of unique exercises that determine what processes are affected by the customer expectations, how these processes are performing, and what improvements are key to creating a sustainable customer relationship management effort. When this phase is completed, you will have the skills and processes necessary to become and remain the truly customer centric organisation

Operational Excellence

In Operational Excellence initiative, we help to streamline your manufacturing processes. Customised methods are employed to transform apparent manufacturing chaos into synchronized performance with minimal waste, high quality, and little to-no inventory. Once you have completed this initiative, double digit cost reductions in floor space, inventory, manpower, lead-time and process waste are quite likely. Overall, costs will go down and throughput will improve in a lean, capable organization. Our experienced Lean/Six Sigma professionals use an array of tools including value-stream mapping, set-up reduction, 5-S, Kanban, Poka Yoke, and total productive maintenance to improve your manufacturing processes and to reduce your poor-quality costs.

Knowledge Management

Without an ongoing initiative to improve your knowledge management, the organization will have a difficult time sustaining and continuing the trend in organizational improvements that has been achieved using the Performance Management Approach. The Knowledge Management initiative should be implemented sequentially, in parallel with your efforts in the initiatives that comprise the other management approach. In the Knowledge Management initiative, ADEPT Solution will work with you to identify and manage the documents, assist you in setting up your document management and control processes, and assist you in creating a knowledge management system that will not only greatly improve your business but will also comply with ISO 9000, ISO 14001:2004, OSHAS 18001, and/or other relevant standards.

ADEPT Global Solution can provide you consistent, reliable services, delivered anywhere that your organization or suppliers are around the world, all under one project leader and utilizing our local resources who are experts in the local culture and language.

Our consultants have an average of 25 years of operational experience in the manufacturing and service sectors. We have exceptionally experienced service, operations, technical and general managers on our team who will lend real-world expertise to help you reach your desired goals.

We’d love to hear from you

While we are, of course, delighted to receive your request about our consulting services, we will be more than happy to assist you on your queries.


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